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Spokeo Rental Agreement

SPOKEO RENTAL AGREEMENT

Updated April 6, 2025

IMPORTANT - READ THIS CAREFULLY BEFORE AGREEING TO RENT A BIKE OR CYCLING GEAR.

For the purposes of this Agreement, (a) “Gear” is any type of bicycle or cycling equipment made available through the Spokeo website (the “Site”); (b) the “Renter” is the person renting the Gear and any other equipment using an account created on the Site), and the “Host” is the owner or authorized agent for the Gear made available for rent via the Site. This Gear rental agreement (“Agreement”) is a binding agreement between Renter and Host. Spokeo, LLC (“Spokeo”) is a party to this Agreement solely to the extent necessary to facilitate the rental transaction and collect and pay any fees that may be owed hereunder, and is otherwise a third party beneficiary of this Agreement.

Host enters into this Agreement and allows Renter to rent and use the Gear, along with any associated equipment (the “Rental”) only on the condition that Renter accepts all of the terms in this Agreement. By entering into this Agreement to rent and use the Gear, Renter acknowledges that:

  • he or she has read and understood this Agreement;
  • he or she agrees to be bound by all of the terms of this Agreement;
  • he or she is knowledgeable with respect to the type of equipment being rented and adjustments required for safe operation and use; and
  • if Renter is not properly qualified with respect to bicycle equipment, as applicable, Renter is hereby advised to seek assistance of a qualified technician with proper evaluation, adjustment and tuning of equipment.

BY AGREEING TO MOVE FORWARD WITH A RENTAL ON SPOKEO, YOU ARE AGREEING TO THE TERMS OF THIS AGREEMENT.

This Agreement is effective on the date Renter agrees to the terms and conditions as provided herein (“Effective Date”).

Renter and Host agree as follows:

1.0 RENTAL

1.1 Agreement to Rent. By accepting this Agreement, Host agrees to rent the Gear to Renter, and Renter agrees to rent the Gear from Host, on the terms and subjects to the conditions set forth herein, and for the period agreed via the Site (the “Rental Period”).

1.2 Condition of Gear. By making the Gear available for rent hereunder, and agreeing to the terms of this Agreement, Host represents and warrants that (a) he or she is the sole owner of the Gear, or that he or she has full agency or other authority to enter into this Agreement and to rent the Gear to Renter; (b) the Gear has been accurately described on the Site, including any known faults or mechanical issues; (c) except as clearly set forth on the Site, the Gear is in proper working condition, has been professionally maintained, and contains all functionality necessary for the Renter to attain his or expected use of the Gear during the Rental Period, other than adjustments necessary to properly fit the equipment to Renter’s height, weight and skill level. Unless expressly agreed, the Rental does not include additional equipment, such as lights, locks, helmets, car racks or GPS devices.

1.3 Omitted

1.4 Spokeo Guarantee.

Spokeo provides a limited guarantee to Hosts for Rentals in Covered Countries (defined below) of up to US$ 2,000 for bicycles and cycling equipment, subject to requirements set forth on the Site (the “Spokeo Guarantee”) . Host understands that the Spokeo Guarantee is limited to loss or damage to the Gear during the scheduled Rental period, and does not cover ordinary wear and tear, any repairs paid for by the Renter, or any loss or damage occurring prior to or after conclusion of the scheduled Rental period. “Wear and Tear” includes all cosmetic damage, including scratches and is further defined in Exhibit B below. The Spokeo Guarantee covers only damage that compromises the functionality or safety of the Gear. Furthermore, the Guarantee does not cover any other property damage, injuries, loss of use or incidental, special or punitive damages - such damages may only be recovered from a Renter. The Spokeo Guarantee does not cover Gear that is stored outside and unsupervised at night (including any time from 10:00 p.m. to 6:00 a.m.), and Hosts are advised to notify all Renters of this exclusion. Furthermore, Host acknowledges and agrees that the Spokeo Guarantee is only available if accurate and current photographs and description of the Gear have been included with the listing as described in Exhibit C prior to the Rental period, and to the extent such photographs and description are sufficient to establish the make, model, components and condition of the Gear and any accessories (if applicable). The Spokeo Guarantee is only valid if both the Host and the Renter have had their government-issued IDs verified and faces scanned via the link in the footer of the Spokeo website (using Persona technology).

All claims under the Spokeo Guarantee must be initiated within twenty-four (24) hours of the return of the Gear; late claims will not be honored. Therefore, we strongly encourage all Hosts to examine their Gear for safety and functionality as soon as possible following return. No exceptions to the 24-hour rule will be honored. All claims for damage must include photographic evidence of the claimed damage; however, Spokeo reserves the option to require a physical inspection prior to making any payment under the Spokeo Guarantee. Any claim for stolen Gear must be accompanied by a police report to be valid. For all claims, Host may be required to provide additional documentation, such as purchase receipts for the Gear and any components, maintenance records, and such other documents as Spokeo may request in its reasonable discretion.

If Host is entitled to coverage under the Spokeo Guarantee for lost or stolen Gear, or where the repair cost would exceed the replacement value of the Gear, Spokeo will make commercially reasonable efforts to provide the Host with Gear that is of a similar make, model and year, and with similar components and other aftermarket parts. If the Gear or components are not reasonably available at standard retail prices Spokeo reserves the right to provide Gear of equal quality and/or value. In order to determine the value of the Gear and/or components in question, Spokeo will use market indicators to determine the fair market value. These values are determined by year, condition, and overall value and may use the following sources: product manufacturers websites, our network of industry partners and bicycle shops, e-commerce websites such as the Bicycle Blue Book, Craigslist, Pinkbike, Ebay and other reliable sources to be used at Spokeo's discretion. Spokeo may use other relevant factors in its reasonable discretion.

In the case of damage, the repair cost of the Gear shall be in Spokeo’s reasonable discretion, in consultation with professional repair personnel knowledgeable in the appropriate field, and shall account for any salvage value of the Gear, if applicable. Host will be entitled to select a preferred repair shop, but any costs in excess of Spokeo’s estimated repair cost shall be Host’s sole responsibility. “Covered Countries” currently consist of the United States. The list of Covered Countries is subject to change from time to time, and this Agreement will be updated to reflect any such changes.

The Spokeo Guarantee only provides coverage for Gear rented through the Spokeo platform. No coverage is provided for third-party property, personal injuries or other losses, which are the sole responsibility of the Renter or the Host, as applicable.

When you file a damage or theft claim, Spokeo determines, in its sole discretion, whether your claim qualifies for coverage under our Spokeo Guarantee. Spokeo’s original determination is considered final, but you may be able to file an appeal of the decision with Spokeo if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process.

1.5 Host Obligations. If there is damage to Gear during a Rental, the Host must notify Spokeo within twenty -four (24) hours of completion of the Rental Period or prior to any subsequent rental, whichever occurs first. If any damage is not reported during such period, then the damage shall be presumed to have occurred subsequent to the Rental. Host shall be responsible for the cost of any diagnostic fees, estimates, tune-ups, adjustments, etc.

If Renter does not return Gear at the conclusion of the Rental Period, and does not agree within twenty-four (24) hours to schedule a new return time, or does not return the Gear at such rescheduled return time, then Host agrees to file a report with the applicable police department and provide a copy of such report to Spokeo. In filing the report, Host is required to notify the police department of the Spokeo Guarantee, and that Spokeo may ultimately be subrogated to Host’s right to recovery of the Gear. Host must also authorize the police department to discuss and provide any information regarding the case with Spokeo.

2.0 RENTER OBLIGATIONS

2.1 Usage. No other person may ride or otherwise operate the Gear except Renter. Renter is prohibited from carrying any passengers on the Gear at any time (except on cargo bikes and tandems). Renter may not add any kind of seat or modification to allow someone to Gear on the rear fender of a rented bicycle, and no one may sit on the handlebars of a rented bicycle at any time. Renter is prohibited from pulling or towing any passenger or object with the Gear at any time (except for bike trailers, when authorized by the Host). Renter is also responsible for making proper adjustments to the Gear and associated equipment, if any, to match Renter’s height, weight and skill level. Renter is advised to seek professional assistance with these adjustments. Without limiting the assumption of risk and waivers set forth in Section 3, Renter knowingly and voluntarily waives any claim it may have against Host and Spokeo with respect to the proper adjustment of helmets, seat posts and other equipment.

Renter must follow all laws, rules and regulations, as well as posted signs and warnings. Renter should always be aware of road and trail conditions, as well as weather and other environmental factors which may affect safe operation of the Gear. Renter is responsible for securing the Gear at all times, including the use of theft prevention devices, where appropriate, and only storing the Gear in an enclosed area at night. Renter is also responsible for any injuries to themselves or other people, or damage to the Gear or any other property during the Rental Period.

2.2 Return. Renter agrees to return the Gear to Host in the same condition as received, except for ordinary wear and tear and ordinary adjustments meant to fit the Gear to the user’s height, weight and skill level, on the due date and time and at the location specified by Host at time of rental. Renter understands that there will be additional charges if the Gear is returned at a different time, date, or location than indicated in this Agreement, including late charges and additional rental charges at no less than the daily or hourly rate applicable to the Rental.

If Renter fails to return the Gear at the agreed date, time and location, and has not agreed with Host or Spokeo on an alternate delivery time and location within 24 hours of the scheduled delivery time, or Renter fails to return the Gear at the rescheduled time and place, then (a) Spokeo shall determine that Renter does not intend to return the Gear; (b) Spokeo will charge Renter’s payment method for the full retail value of the Gear, along with any other fees due to Spokeo; (c) Spokeo or Host may lawfully repossess the Gear; and (d) Spokeo and Host may exercise any other rights or remedies, and take any other necessary measures, to repossess the Gear and/or collect the full amount owed by Renter hereunder.

If Host fails to appear at the scheduled time and place for return of the Gear, Renter remains responsible for the safe keeping of the Gear. In such event Renter should contact Spokeo to try to arrange alternate means of return of the Gear, which may be through a bike shop or other public facility at Spokeo’s direction. Host shall be responsible for any fees incurred by Spokeo in connection with such alternate return method, and understands and acknowledges that, if such fees exceed the amount of the rental fee due Host, or any other credit amounts in Host’s account, then the Gear will not be released to Host until payment arrangement satisfactory to Spokeo have been made. Spokeo shall not be responsible for any delay or loss of use of the Gear due to Host’s failure to appear as scheduled or to make alternate payment and return arrangements.

2.3 Repossession. Host may repossess the Gear at any time if: (a) the Gear is used in violation of law; (b) it appears the Gear is abandoned, (c) the Gear is used in violation of any term or condition in this Agreement, (d) Renter made a misrepresentation to Host or (e) Renter fails to return the Gear when due. Host is not required to notify Renter in advance of repossession.

2.4 Prohibited Use. Use of the Gear is restricted to the general geographical area agreed upon by Renter and Host. Renter will not operate Gear outside of this area and will not remove Gear from this area. Renter agrees not to use or permit the Gear to be used for hire or in any location that operation would be illegal or a nuisance to others. Renter will not use or permit the Gear to be used for an illegal purpose, including the transportation of a controlled substance or contraband. A violation of this paragraph automatically terminates the rental and makes Renter liable to Host for any penalties, fines, forfeitures, liens, recovery and storage costs, and any related legal expenses associated with a violation of this paragraph. Gear may not be stored outside overnight, with or without theft prevention devices. Gear stored outside at night are not covered by the Spokeo Guarantee. Host may not approve overnight storage, and Renters are advised that any approval or direction by Host will not relieve Renter of potential liability.

2.5 Damage to Gear. Renter shall pay Host for all losses and/or damage to the Gear, except for ordinary wear and tear that does not impact the usability of the Gear or significantly impact the resale value of the Gear, regardless of fault (e.g. Renter agrees to pay for the loss or damage even though someone else caused the damage or is at fault). The determination of whether damage impacts the usability or resale value of the Gear shall be made by Spokeo in its sole discretion. Renter is also responsible for all theft or vandalism losses, even if Renter is not at fault for making the theft or vandalism possible, and regardless of any measures Renter may have taken to secure or protect the Gear, including any instructions or security devices provided by Host. If the Gear is damaged, Renter agrees to pay the reasonable costs of repair and diminution in value, if any. If the Gear is damaged beyond reasonable repair (as determined by Host), Renter shall be responsible for the retail fair market value of the Gear, less any salvage value if applicable. In addition to the above, Renter shall also be responsible for the reasonable down time (“Loss of Use”) if the solution for the case takes more than 10 business days, reasonable administrative fee as determined by Host or specified by law, plus any towing, pick-up and/or storage charges. Neither Spokeo nor the Renter will provide extra compensation for income lost due to damage or theft. In the event of theft, Renter shall be responsible for paying Loss of Use at the daily rate for each 24 hours Renter delays in paying the total loss. Renter is also responsible for any loss if Renter: (a) abuses the Gear or uses or operates the Gear other than as specified in this Agreement; (b) rides or uses the Gear recklessly; (c) rides or uses the Gear while under the influence of alcohol or a controlled substance; (d) fails to promptly report an accident to the police and Host; (d) fails to complete an accident report; (e) obtains the Gear through fraud or misrepresentation; or (f) uses the Gear for an illegal purpose. Renter authorizes Host to collect from a responsible third party any applicable loss and/or damage. In the event Host obtains a recovery from a third party after Renter has paid Host for all or part of any loss, Host will refund to Renter any excess above the amount of the loss plus administrative fees and other collection costs and attorneys' fees incurred.

2.6 Payment. Renter agrees to pay upon demand all rates, charges, (including those applicable to miscellaneous services and equipment), plus applicable taxes, fees, and surcharges (if applicable), which may apply to the Rental, including, without limitation, charges for loss and/or damage to the Gear. Renter specifically agrees and authorizes Spokeo to apply any charges to the method of payment used by Renter at the time of rental.

2.7 Booking and Payment. Renter authorizes Spokeo to charge the amounts due as a result of the Booking Rental process to Renter’s credit card. Charges for upcoming rentals will be processed at the time of the booking. Spokeo may cause an additional charge authorization to be processed against Renter’s credit card or other payment method as a security deposit, which will be credited back to Renter’s payment method upon satisfactory return of the Gear without damage or delay. Spokeo is also authorized to make additional charges to Renter’s credit card related to late return fees, Gear that are lost or damaged during the Rental Period.

2.8 Repairs. If Renter experiences any malfunctions with the Gear during the Rental period, Renter should immediately notify Host to obtain authorization for repairs. Renter agrees that he or she will be responsible for any unauthorized repairs or modifications to the Gear. Renter understands that Host will not reimburse Renter for any authorized repairs without receipts. All repairs needed as a result of the use of the Gear will be performed at the normal labor rates and the cost of such repairs, including all parts, shall be paid by Renter. Host shall be responsible for returning the Gear to its prior state due to adjustments necessary to properly fit the equipment to Renter’s height, weight and skill level. If a malfunction compromises the safety or usability of Gear during a Rental, the Renter should contact the Host immediately and arrange for return of the Gear to the Host. In such an event, the cost for any remaining days of the Rental would be refunded to the Renter.

2.9 Ownership. The Gear, at all times, remains the exclusive property of Host. Renter is responsible for damage to or loss of Gear. If the Gear is lost, destroyed or damaged beyond repair in the judgment of Host, Renter agrees to pay Host the value of Gear.

3.0 RISK AND LIABILITY TERMS

3.1 Acknowledgement of Risks. Renter understands and acknowledge that the Gear is provided “as is” and without warranties. Renter further understands and acknowledges that bicycling is a hazardous activity that entails known and unanticipated risks which could result in physical or emotional injury, paralysis, death, or damage to self, to property, or to third parties. Renter understands that such risks cannot be eliminated by Host without jeopardizing the essential qualities of this activity. The risks include, without limitation, falling, collision with highway or roadway vehicles, striking obstructions or other person, unsafe speed of travel for conditions, equipment failure, and weather conditions including temperature exposure (hypothermia, sunstroke, sunburn, heat exhaustion and dehydration).

Renter acknowledges all the risks of operating Gear on streets, roads, bike paths, bike lanes, bike trails, gravel and dirt roads, in traffic and any other environment where the Gear might be used, including but not limited to the risks of serious bodily injury or death from falling off the Gear, colliding with other bicycles, motorcycles, motor vehicles or other objects, hitting potholes, trees, or suffering sudden loss of control from flat tires due to unseen objects puncturing or damaging tires, brakes failing or other mechanical failure, and hazards relating to terrain and weather conditions. Renter understands that protective gear such as helmets and gloves are recommended, but they do not eliminate the risk and may not reduce the risk of injury in the event of an accident.

3.2 Assumption of Risk. RENTER KNOWINGLY, INTELLIGENTLY AND VOLUNTARILY ASSUME ALL RISKS RELATED TO THE OPERATION AND POSSESSION OF THE GEAR, INCLUDING, WITHOUT LIMITATION ANY BODILY INJURY OR DEATH TO ANY PERSON, OR PROPERTY DAMAGE TO ANY PROPERTY WHICH MAY RESULT FROM THE OPERATION OF THE GEAR OR POSSESSION OF THE GEAR EVEN IF SUCH LOSS OR DAMAGE IS DUE TO ANY NEGLIGENCE OF HOST, SPOKEO, THEIR AGENTS, EMPLOYEES, OFFICERS, PARTNERS, MEMBERS, SUCCESSORS AND/OR ASSIGNS. DESPITE KNOWING ALL ASSOCIATED RISKS, RENTER FREELY ASSUMES ALL RISKS OF PERSONAL INJURY AND/OR DAMAGE IN THE OPERATION OF THIS GEAR AND RENTER AGREES TO HOLD HOST AND SPOKEO HARMLESS FROM ALL CLAIMS OF INJURY OR DAMAGE.

3.3 Waiver and Release. In consideration of Host renting the Gear, Renter specifically releases and forever discharges Host, Spokeo, and their affiliates, officers, agents, and employees from any and all liability or claims for injury, illness, death or loss of or damage to property which Renter may suffer while renting this Gear and participating in associated activities. This discharge specifically includes, but is not limited to, liability or claims for injury, illness, death or damage caused by the negligence of Host, Spokeo, or their affiliates, officers, agents, or employees. It is the express intent of this Agreement that Renter release Host and Spokeo and hold them harmless from all liability for any such property loss or damage, personal injury or loss of life, whether caused by the negligence of Host or Spokeo or whether based upon breach of contract, breach of warranty, or any other legal theory. In agreeing to this Agreement, Renter fully recognizes that if injury, illness, death or damage occurs while engaged in renting this Gear or participating in bicycling or any other activity associated with the Gear, Renter will have no right to make a claim or file a lawsuit against Host, Spokeo or their affiliates, officers, members, agents or employees, even if any of them negligently cause any injury, illness, death or damage.

3.4 Indemnification. Renter agrees to indemnify and hold harmless Host and Spokeo and their subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including attorney's fees) arising from, related to, or in any way connected with, or resulting from Renter’s participation in this activity or use of the Gear, including the possession, use, operation, or return of the Gear, and including any such claims which allege negligent acts or omissions on the part of Host or Spokeo. Should Host, Spokeo or anyone acting on their behalf, be required to incur attorney’s fees and costs to enforce this agreement, Renter agrees to indemnify and hold them harmless for all such fees and costs.

4.0 Third Party Claims.

Neither Host not Spokeo shall be responsible if Renter causes injury to another person or if Renter damages another bicycle, vehicle or personal property of another. Renter agrees to protect, defend, indemnify and hold Host and Spokeo harmless and pay any claim, including attorneys’ fees, brought by a third party arising out of Renter’s use of the Gear and for any liability associated with any personal accident/injury as a result of Renter’s use of the Gear starting off from the rental period.

4.1 Insurance. Renter certifies that he or she has adequate insurance to cover any injury or damage Renter may cause or suffer while participating in the activity, or else Renter agrees to bear the costs of such injury or damage. Renter understands and agrees that Host and/or Spokeo may make a claim against any insurance coverage Renter maintains, whether liability, casualty, personal or health insurance, in the event of any loss, injury, death or damage to person or property while using or operating the Gear. Neither the maintenance of, or failure to maintain, adequate insurance shall relieve Renter of any liability hereunder.

4.2 Physical Condition. Renter understands the he or she should be in good physical health to participate in bicycling. Renter certifies that Renter has no medical or physical conditions which could interfere with Renter’s safety in this activity, or else Renter is willing to assume all liability, damages or costs that may be created, directly or indirectly, by any such condition.

5.0 GENERAL PROVISIONS

5.1 No Warranty. THE GEAR IS PROVIDED TO RENTER ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE GEAR IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, HOST DOES NOT WARRANT THAT THE GEAR OR ANY RENTAL WILL MEET RENTER’S REQUIREMENTS.

5.2 Limitation of Liability.

(a) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HOST OR SPOKEO, THEIR AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLAR Y DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM ANY RENTAL OR THE USE OF, OR INABILITY TO USE, THE GEAR.

(b) IF HOST OR SPOKEO, OR THEIR AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, OR SUPPLIERS ARE FOUND TO BE LIABLE, SUCH LIABILITY TO RENTER OR TO ANY THIRD PARTY IS LIMITED TO THE GREATER OF (A) THE TOTAL FEES PAID HEREUNDER AND (B) $100.

(c) THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF SPOKEO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

5.3 Assignment. This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by either Host or Renter.

5.4 Third Party Beneficiary. Spokeo shall be an intended third party beneficiary of this Agreement with the full rights to enforce the provisions relating to Spokeo herein.

5.5 Governing Law. This Agreement shall be governed by the internal substantive laws of the State of Washington, without respect to its conflict of laws principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. Any claim or dispute between Renter and Host that arises in whole or in part from the rental of the Gear shall be decided exclusively by a court of competent jurisdiction closest to Host’s residence.

5.6 No Waiver. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and a party’s failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision.

5.7 Entire Agreement/Severability. This Agreement shall constitute the entire agreement between Renter and Host concerning the rental of the Gear. If a court of competent jurisdiction deems any provision of this Agreement invalid, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect.

Exhibit A - Omitted

Exhibit B Definition of “Wear and Tear”

“Wear and Tear” includes all cosmetic damage, including scratches that do not affect the integrity or functionality of the bicycle. The determination of "Wear and Tear" shall be made by Spokeo in its sole discretion Examples of “Wear and Tear” include:

  • Cosmetic damage to frame (Paint chips, light scratches, dents less than 1⁄2” in diameter)
  • Cosmetic damage to bicycle components (Scratches to grips, seat, derailleur, pedals, etc.)
  • Cosmetic damage to bicycle accessories explicitly included in the rental description (Scratches to lights, saddle bags, bells, etc.)
  • Wear to consumable items on the bike (Brake pads, tire treads, bicycle chain, wheel true, shifting alignment)

Examples of Damage as opposed to “Wear and Tear” for clarity:

  • Penetration or cracks in bicycle frame
  • Deep scratches in frame or components (5mm depth)
  • Tears in bicycle seats or grips
  • Bent wheels
  • Bent derailleur arm

Exhibit C

Listing Guidelines for Spokeo Guarantee eligibility

  • Gear photographs shall be accurate and current. High-resolution images are preferred.
  • Listing shall have multiple photographs of the Gear. Include pictures of the individual components of the Gear - rear wheel, front wheel, derailleur, suspension fork, bars, etc.
  • Description shall include all details of the model, year, and the make of the Gear.
  • All descriptive details such as bike type, rider height, frame size, extras, etc. shall be filled out.
  • All accessories, add-ons, upgrades shall be explicitly stated in description to be eligible for coverage.
  • Rental pricing shall follow appropriate market price compared to the value of the Gear. For example, a $5,000 road bike shall not be rented out for $1.00 per day.
  • Note: For high-value items (in excess of $10,000), we recommend you contact customer service before listing to ensure your Gear will be covered by the Guarantee.
  • Spokeo will make a final decision on your claim, in its sole discretion, based on the coverage and eligibility requirements set forth above, any additional information provided during the online dispute resolution process or any other information Spokeo deems relevant and appropriate under the circumstances.